COMMON QUESTIONS

 

 

I occasionally do repairs on bullseyes, which look great - almost undetectable, but the customer calls me back a few days later to say there is a ring around the outer rim. Do you have any idea why this happens?

I have been doing what I consider good repairs, but too many customers are not happy with the looks of them. What can I do about this?

Q:Is it Necessary to Drill All Breaks?

What if the Injector Doesn't Seal on a Large Pit?

What About Using Heat?

 

What is the most important step in a windshield repair, in your opinion?

Can you give me some tips on warm weather repairs?

Here are some techniques to cool a windshield:

I recently refused a job at one of my auto dealers because there were three star breaks in a cluster and all the legs were connected. I felt that I could not draw a vacuum to clear out the moisture because the air would be sucked in through the other breaks as fast as I drew it from the one that my injector was on. A competitor of mine successfully completed the job, and, as a result, has taken over the account. How would you have handled this?

I get a lot of callbacks from customers a couple of months after I have done a repair. The customer is concerned that the repair is failing. They tell me things like, "It looks like the break is coming back," or "You almost could not see it at first and now you can, will you come and take a look at it?" Of course I have to go back and check it out. It is almost always fine and all I have to do is buff it up a little with pit polish. This is very time-consuming, but I really cannot refuse to go look at it. How would you handle this?

A customer recently accused me of scratching the paint on his fender while I was stretching across it to do his repair. I am sure that I did not scratch it; it had to have been done either before or after my job. I cannot prove it, but neither can he. He is not a happy camper, to say the least. Do you have any suggestions?

Would you discuss the use of heat in the repair process? I have had a few bad experiences with customers when their windshields cracked out while I was heating the windshield during a repair. I cannot understand why it works fine sometimes and other times is a disaster.

I ran into a problem recently and would like to know how you would have handled it. I had to repair a fairly large star break on a very expensive luxury car and one leg was not connected to the pit. I did not want to drill another hole but I had no choice.

I occasionally am unable to completely fill one leg of a star break no matter how long I work on it. All the other legs usually give me no trouble. This baffles me because I use the same technique on every repair.

I am new in the windshield repair industry and one thing that has me confused is drilling. One person tells me that he drills every break and another tells me that he does not even have drill in his kit. What is your take on this subject?

I often have an otherwise excellent repair marred by a burn mark in the glass where I have drilled. Is there any way to remove this?

How do I prevent "halos" from forming around bull's-eye repairs?